Cancellation & Refund Policy

Should a guest wish to shorten an in-house stay and check out earlier than the original departure date, written notice of at least 7 nights is required.

Where such notice is provided within the 7-night window:

The original reservation may be amended, and the nights beyond the new departure date will not be charged, subject to availability of the same unit at the prevailing rate; or, where the amendment cannot be accommodated under the original rate, an alternative arrangement may be offered at Travelholic’s discretion.

Where less than 7 nights’ notice is provided, or where the guest simply departs early without prior written agreement, the full reservation amount for the originally booked duration shall remain payable, and no refund will be issued for the unused nights.

This clause supports our ability to manage availability, pricing, and operational planning across a portfolio of high-demand units.

In exceptional circumstances, Travelholic may need to cancel or modify a confirmed reservation for operational reasons. These may include, but are not limited to, maintenance emergencies, safety concerns, building-level incidents, utility failures, force majeure events, or overbooking situations.

Where this happens, our first priority is always to offer the guest alternative accommodation within the Travelholic portfolio, of an equivalent or upgraded standard, for the same dates and at no additional cost to the guest.

Where the proposed alternative is not reasonably suitable for the guest, or where no suitable alternative can be arranged, Travelholic will issue a full refund of any amount paid for the affected nights. No further compensation or consequential damages shall be payable.

We commit to communicating any operational cancellation with the guest as promptly as reasonably possible and to assisting wherever we can with rebooking, recommendations, and transitional support.

Where a reservation is cancelled, terminated, or curtailed as a result of:

Failure to present required identification or documentation at check-in, including the mandatory documentation requirement set out in our Terms & Conditions; failure to comply with the visitor policy, occupancy limits, or registration requirements; breach of the smoking, pets, parties, or quiet hours policies; breach of the illegal activities and misconduct clause; damage to the property, misuse of the unit or its amenities, or any other material breach of our Terms & Conditions; or any other conduct on the part of the guest, their party, or their visitors that gives Travelholic reasonable grounds to terminate the stay —

— the cancellation will be treated as a guest-initiated cancellation for the purposes of this policy, and the cancellation provisions applicable to the timing and circumstances will apply. In serious cases, the full reservation amount may be forfeited and no refund will be payable, in addition to any further charges that may be raised for damage, additional cleaning, or losses suffered by Travelholic.

Where unauthorized visitors are admitted to the unit, where the maximum occupancy stated on the booking confirmation is exceeded, or where non-registered individuals occupy the unit overnight, Travelholic reserves the right to terminate the stay with immediate effect.

In any such case, the reservation will be treated as a guest-initiated cancellation under this policy, with the applicable forfeiture rules applying based on the timing of the incident. In serious or repeated cases, the full reservation amount may be forfeited and no refund will be payable.

Where a guest initiates a chargeback or payment dispute that, in Travelholic’s reasonable view, is unjustified, fraudulent, or inconsistent with the terms of the reservation and the policies set out here and in our Terms & Conditions, Travelholic will robustly contest the dispute through the relevant payment scheme, bank, or authority.

In support of any contested dispute, Travelholic may rely on the evidence and documentation described in the Chargeback Protection clause of our Terms & Conditions, including booking records, written communications, occupancy records, identification records, and photographic, video, or CCTV evidence.

Travelholic reserves all rights of recovery, including the right to recover unpaid amounts, dispute-related costs, administrative fees, and legal costs through any lawful means available under Egyptian law.

In genuine, well-documented hardship circumstances, Travelholic may, at its sole discretion and as a goodwill gesture, offer a partial refund, a date change, or a credit toward a future stay, even where this policy would otherwise allow the company to retain the full reservation amount.

Any such gesture is offered without prejudice and does not constitute a waiver of this policy, a precedent, or an entitlement. It is the exception, not the rule.

Where a reservation is affected by a force majeure event as described in our Terms & Conditions — including but not limited to acts of government, pandemics, public health emergencies, utility outages, severe weather, war, civil disruption, terrorism, infrastructure failures, and other events beyond the reasonable control of Travelholic and the guest —

— Travelholic will work in good faith with the affected guest to identify a reasonable resolution, which may include rescheduling the stay, relocating the guest, offering a partial or full refund, or issuing a credit toward a future booking, depending on the operational circumstances and the timing of the event.

Force majeure events do not automatically entitle either party to a full refund or to compensation beyond the affected nights, and any resolution will reflect the reasonable position of both parties at the time.

Date changes, unit changes, guest-name changes, and other modifications may be considered subject to availability and may be subject to a rate difference where the new dates or unit carry a different rate. Modifications must be requested in writing and confirmed by Travelholic before they take effect.

A modification request received within the free cancellation window will generally be accommodated without penalty, subject to availability and any rate difference. Requests received within 48 hours of check-in may be treated as cancellations and rebookings, in which case the cancellation provisions of this policy will apply to the original reservation.

By confirming a reservation with Travelholic, you confirm that you have read, understood, and accepted this Cancellation & Refund Policy and the related Terms & Conditions in full.

For any cancellation, modification, refund request, or related question, please contact us:

Email: hello@travelholic.eg.com

Phone / WhatsApp: +20 11 2222 0844

Registered Address: 220B South Academy, New Cairo, Cairo, Egypt

Travelholic is the trading name of هولك لإدارة العقارات.

We thank you for choosing Travelholic and look forward to welcoming you back soon.